Six Sigma Training

Mail Order Distribution Center

Situation/Challenge: While planning to roll out Six Sigma processes in a customer fulfillment center, it was discovered that knowledge of this continuous process improvement philosophy was quite limited among staff, supervisors, and the executive group. The company needed to create favorable Six Sigma awareness across the entire operation before initiating formal off-site training.

Actions: Created a PowerPoint presentation/simulation to train executives and team leaders before they were to undergo formal Six Sigma Green Belt training. Created a simulation exercise based on a real process and developed an easy to follow training program for executives and department group leaders who managed the daily operational issues.

Results: The executive group and team leaders were trained on the Six Sigma basics for process improvement. This presentation/simulation was rolled out in different facilities within the corporation.

The level of acceptance of the new methodology among staff, supervisors, and executives was improved throughout the facility. This training program was then implemented in other locations across the division and Ralph Minaya was awarded the “2001 Six Sigma Champion” for “outstanding contribution to the company’s bottom line.”